Returns and exchanges accepted within 15 days of delivery

Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

Tranquil Timber accepts order cancellations within 2 days of ordering

Buyer is responsible for making requests within this timeframe.

Shipping

Most products can be made and shipped within 3-7 days. Some special orders may require more processing time. I will give you an estimate on processing time when I accept your special order.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Tranquil Timber is not responsible for delays due to customs.